This is the applicable Service Level Agreement between Hybrid Hosting and its customers. This agreement will go into effect 8/15/2023.
This SERVICE LEVEL AGREEMENT ("SLA", "Service Level Agreement", "Agreement") is a legal agreement between Hybrid Hosting LLC ("Hybrid Hosting LLC", "Hybrid Hosting", "us", "we", or "our") and you ("user", "client", "customer", "you" or "your"). This Agreement stipulates the parameters of all services provided by us and underlines our obligations to you in relation to the delivery and support of these services. By using our website, any of our products, or any of our services (collectively, "Website", "Products", or "Services"), you are agreeing to the terms laid out in this SLA.
Hybrid Hosting LLC is committed to providing a standard of service excellence and offers a 99.99% uptime guarantee for all its services. In the event we fail to meet this service standard (as determined by us), we will issue a service credit, subject to the conditions stated below. We reserve the right to deny any claim if we determine it to be invalid.
To claim an SLA credit, you must adhere to the following procedure:
Hybrid Hosting LLC uses industry-leading Juniper equipment to guarantee 99.99% uptime for all network services. If we fail to deliver on this uptime guarantee, you may request an SLA credit. Network connectivity is defined by the ability to facilitate communication and data transmission, provide internet connectivity, and offer colocation services. We also guarantee 99.99% uptime for power services, with credits available should we fail to meet this guarantee.
By using our website or any of its services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to abide by these terms, you are not authorized to use or access our website or services.
Should you have any questions about this policy or wish to contact us concerning any matter relating to individual rights and your personal information, please email our management team at firstname.lastname@example.org
Founder and CEO of Hybrid Hosting LLC